Category Archives: Service Standards

What You Need to Know from Your Made In America Made In Japan Service Advisor

What You Need to Know from Your Made In America Made In Japan Service Advisor

Sacramento drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.If your service advisor at Made In America Made In Japan uses a term you don't understand, just ask him to explain. Remember, they are the auto service experts. If they came to your place of work, they probably wouldn't understand the jargon, either. When you take your vehicle in to be serviced, make sure you understand the financial issues up front. Ask about payment policies, warranties and, of course, the cost of the work being done.It helps to understand basic services your vehicle needs. Know the difference between a quick check-up and a thorough inspection, which you are getting and which you are asking for. Understand that diagnosing a problem takes time, and time isn't free. If you have concern ... read more

Arrive Alive in Sacramento

Arrive Alive in Sacramento

We've all seen drivers do crazy things while driving to or from Sacramento. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. It's a wonder we even dare drive on California roads.The truth is that all of us are distracted when we drive. Unfortunately, traffic, road construction and other external factors are beyond our control. The distractions inside our car, however, are things we can often control.Here's some things that'll give you more control in your car, and help keep your attention on the roads around Sacramento. Sacramento drivers who are 16 to 20 years old tend to be more distracted by the radio, CD or MP3 player. Sacramento drivers who are 20 to 29 are more distracted by passengers in the car, including small children. Those over age 65 tend to be more distracted by objects or events that are outside of the vehicle. Other factors like fatigue, stress and lack of sleep make it har ... read more

What Sacramento Customers like About Us at Made In America Made In Japan

A big part of the service we provide at Made In America Made In Japan for our Sacramento customers is education. We want you to feel confident with your service decisions. And we're always open to questions from our valued Sacramento area customers. Even though we try to be proactive in our Made In America Made In Japan automotive education, we sometimes get busy fixing vehicles and need a reminder. Please, just ask. We've found our Sacramento customers like the service reminders. They've grown to trust that our recommendations are based on the vehicle manufactures’ published maintenance schedules and that Made In America Made In Japan is not just pulling them out of the air. We know that people in Sacramento live a busy life with a lot more to think about than wondering if it's time to replace the PCV valve on their vehicle. Part of our Made In America Made In Japan service process is checking the vehicle manufacture's schedule to make sure w ... read more

Speak Up: Talking with Your Made In America Made In Japan Service Advisor

About 80% of the vehicles on Sacramento roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in California. Some of the maintenance issues are minor. Others represent serious safety concerns. There are many reasons Sacramento drivers neglect their routine car care. Some of the more common ones are complacency, lack of confidence, lack of trust and budget issues. Modern vehicles are amazingly reliable compared to their older counterparts. They can run for years without any repairs, and we sometimes translate that to mean they don't need any maintenance. The trouble is that without maintenance, parts in the vehicle are gradually wearing out, fluids are getting dirty, oil is developing sludge — a lot of stuff is happening that we can't see, and it is destroying the vehicle. The first time we learn the ... read more

How Does Made In America Made In Japan Know What to Recommend?

When you drop your vehicle off at Made In America Made In Japan in Sacramento, they don't just poke around under your hood looking for stuff to do. Made In America Made In Japan professionals have lists and procedures they follow for different types of service. First of all, your Sacramento service center will note the mileage on your vehicle. They'll then check to see what inspections and services the vehicle manufacturer recommends for a vehicle of your make, model and mileage. If you are a regular customer, they will also check your vehicle's history.If the vehicle manufacturer's recommendations go beyond the services you've ordered, they'll let you know. They'll also indicate whether those services are urgent or if you can wait a while to take care of them. The Made In America Made In Japan pros won't do work that you don't agree to.They will, however, perform inspections while they're servicing your vehicle. They'll check belts, filters and fluids. They'll ch ... read more

On Board Diagnostics for Your vehicle

On Board Diagnostics for Your vehicle

Today we're going to talk about on-board diagnostics and the questions we hear from folks around Sacramento, California, who need answers about diagnostic services. They want to know what diagnostics are, what's involved and what the benefits are. They really want to understand the value of diagnostic scans by a trained technician in Sacramento.These are valid concerns. If you don't understand something it's really hard to know its value. Let's start with some history.Since 1996, all cars and light trucks in Sacramento, California, have been required to use a standardized diagnostic system to help repair technicians determine what's wrong with your vehicle. The diagnostic system works with the vehicle's Engine Control Module – the computer that controls many engine functions.The computer monitors dozens of components and processes. Depending on what the sensors read, the computer will make adjustments to compensate for conditions and minor problems. When there is a condition that ... read more

Sacramento Customer Detective Work

One might say the most challenging part of being an automotive service technician at Made In America Made In Japan in Sacramento is diagnosing a problem before it can be fixed.Cars in California are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.Let us at Made In America Made In Japan introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.We start with the detective basics: What, Where and When. Play along with me; You come in to Made In America Made In Japan and your car is making a funny sound... Q: Where's the sound? A: Around the right front whee ... read more

Ethics of Automotive Repair in Sacramento

Ethics of Automotive Repair in Sacramento

We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Sacramento automotive service and repair industry hasn't been given a pass either.Unfortunately, every profession in Sacramento has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.Yet some people remain uncomfortable with Sacramento automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.If we understand what's recommended and the benefits of taking care of the work – and the pitfalls of putting it off ... read more

Service Center Standard and Procedures

Service Center Standard and Procedures

All California pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why Sacramento automotive service centers including Made In America Made In Japan have procedural standards for each service they perform. Made In America Made In Japan technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, California service centers can assure a quality outcome. The job is done right every time and Sacramento customers leave happy with how their vehicle performs. Each company trains its technicians to standards. The California automotive industry as a whole is very committed to standards of excellence and encourages individual California service center operators to apply them t ... read more

Handling Distractions While Driving Around Sacramento

We've all seen people do crazy things while driving to or from Sacramento. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. All of these are an accident waiting to happen. The truth is everyone in Sacramento California is distracted when we drive. Traffic, road construction and other things outside the car are beyond our control. But the distractions inside our car are things we can often control. Here's some things that'll give you more control in your car, and help keep your attention on the roads around Sacramento California. Drivers who are 16 to 20 years old tend to be more distracted by the radio, CD or MP3 player. Drivers who are 20 to 29 are more distracted by passengers in the car, including small children. And those over age 65 tend to be more distracted by objects or events that are outside of the vehicle. Other factors like fatigue, stress and lack of sleep make it harder to p ... read more

12
Having Trouble Finding us?
Get Directions
If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Made in America, Made in Japan (916) 442-7139 For Assistance.